Measuring the User Experience
The primary driver for success in the Operator space is understanding the User's experience
CIC is the United States source for User Experience Measuring using the MedUX system. The MedUX system is a complete platform for collection and delivery of user experience metrics for any Mobile, Fixed and Cable Operator who understands the importance of knowing and tailoring their services and delivery to real time data of the user's experience.
The MedUX system operates completely outside of the operator's network with no integration, software or equipment touching the core or the mobile network. The system can monitor over 100 different key performance indicators of any network including voice, data, radio frequency and over the top applications. MedUX provides:
- Business Intelligence
- QoE Monitoring
- Network Audit
- Regulatory Reporting
- Speed Tests
MEDUX Technology is operated over a set of solutions making the most of the data from collection to exposure.
The best solution for progressive measurements, 100% innovative solution, cost-effective with zero integration and fast-speed minimum time to market.INFORMATION AS A SERVICE
MedUX service includes complete operation and maintenance.
Operations are supported by vicinities and ride-hailing companies introducing cost reduction and customer value effect as key differential in the industry.
Identifies key aspects for the improvement of experiences and customer loyalty strategies.MedUX OPINION SCORES
The most accurate view of the quality of the service and the impact of this quality on the estimated user experience.
Ideal for benchmark against competitors, technologies, timeframes, services, and easy to understand.
MedUX helps both business and engineering teams, for the first time, to find a common strategy and to work together.